RyuCalls — Terms and Conditions of Service

Last updated: June 18, 2026

These Terms and Conditions (“Terms”) govern the use of RyuCalls’ call answering and related services (the “Service”) by any business or individual that signs up for a trial or becomes a client (“Client,” “you,” or “your”). By requesting a trial, using the Service, or continuing to use it after the trial period, you agree to be bound by these Terms.

1. Description of Service

RyuCalls provides call answering, customer qualification, and appointment booking support for home service businesses. RyuCalls answers inbound calls on the Client’s behalf, gathers information from callers, and relays that information to the Client. RyuCalls does not provide plumbing, HVAC, electrical, or any other trade services directly, does not control or guarantee the outcome of any service visit, and is not a party to the relationship between the Client and the Client’s own customers.

2. Free Trial

RyuCalls may offer a free trial period of a stated duration. RyuCalls reserves the right to modify, shorten, extend, or discontinue any free trial offer at its sole discretion, and to determine eligibility for a free trial. There is no obligation to continue using the Service after the trial period. Continued use of the Service after the trial period constitutes acceptance of any then-current pricing communicated to the Client.

3. Client Responsibilities

The Client is responsible for:

• Providing accurate and current information about its business, services, pricing, and after-hours rates
• Promptly reviewing call summaries and reports provided by RyuCalls and verifying any information before relying on it
• Maintaining its own scheduling, dispatch, and service delivery processes
• Communicating any changes to call-handling instructions, hours, or preferences in writing
• Ensuring it has all necessary licenses, insurance, and authorizations to operate its own business

RyuCalls is not responsible for outcomes resulting from inaccurate, outdated, or incomplete information provided by the Client.

4. No Guarantee of Outcomes; Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Without limiting the foregoing, RyuCalls does not warrant or guarantee:

• That every call will be answered, captured, or relayed without error
• That any particular caller will become a paying customer, or that any job will be booked
• That the Service will be uninterrupted, timely, secure, or error-free
• Any specific increase in revenue, retention, or business outcomes for the Client

The Client acknowledges that call answering and information relay services carry an inherent risk of human and technical error, and agrees that RyuCalls’ sole responsibility in the event of such error is limited as set out in Section 5.

RyuCalls does not guarantee that information provided by its agents to the Client’s callers — including without limitation pricing, after-hours rates, scheduling availability, or general information about the Client’s services — will be complete, fully accurate, or the most current information available at the time. RyuCalls agents rely on information and instructions provided by the Client, and any inaccuracy, ambiguity, or omission in that information may result in inaccurate information being communicated to a caller. Neither RyuCalls nor the Client shall hold the other liable for any claim, dispute, loss, or damage arising from information communicated to a caller, including any reliance by that caller on the information provided.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: RyuCalls, its owner, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of profits, loss of business, loss of data, loss of goodwill, property damage, or personal injury, arising out of or related to the Service, even if RyuCalls has been advised of the possibility of such damages.

RyuCalls’ total cumulative liability to the Client for any and all claims arising out of or related to the Service, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the Client to RyuCalls in the three (3) months immediately preceding the event giving rise to the claim. This limitation does not apply to damages resulting from RyuCalls’ gross negligence (faute lourde) or intentional misconduct (faute intentionnelle), to the extent such limitation is not permitted by applicable law, including article 1474 of the Civil Code of Quebec.

RyuCalls is not liable for any claim, dispute, loss, injury, or damage arising from the actions, omissions, services, or products of the Client or the Client’s own customers, including any dispute between the Client and a caller or end customer.

6. Indemnification

The Client agrees to indemnify, defend, and hold harmless RyuCalls and its owner, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) the Client’s own services, products, or business operations; (b) any dispute between the Client and its customers; (c) inaccurate or incomplete information provided by the Client to RyuCalls; or (d) the Client’s breach of these Terms.

7. Independent Contractor Status

RyuCalls acts as an independent contractor and answering service for the Client. Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between RyuCalls and the Client, except to the limited extent that RyuCalls answers calls and relays information in the Client’s business name as instructed.

8. Confidentiality and Data Handling

Each party agrees to keep confidential any non-public business information received from the other party. Personal information collected through the Service is handled in accordance with RyuCalls’ Privacy Policy, available on the RyuCalls website.

9. Term, Suspension, and Termination

Either party may terminate the Service at any time, with or without cause, subject to any notice period communicated separately. RyuCalls may suspend or terminate the Service immediately if the Client fails to pay any amount due, provides instructions that are unlawful or unsafe to follow, or breaches these Terms. Upon termination, the Client remains responsible for any fees incurred prior to the termination date.

10. Force Majeure

RyuCalls is not liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, power or internet outages, telecommunications failures, labor disputes, or acts of government.

11. Modification of Terms

RyuCalls may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms. Material changes will be communicated to active clients by email where reasonably possible.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by binding arbitration before a single arbitrator, in accordance with the arbitration provisions of the Quebec Code of Civil Procedure, except for any claim that qualifies for and is brought in Quebec’s Small Claims Court (Division des petites créances), which either party may elect to use instead of arbitration. Arbitration shall take place in Montreal, Quebec, conducted in English or French at the choice of the party initiating the claim. The arbitrator’s decision shall be final and binding on both parties.

Each party agrees that any arbitration or Small Claims Court proceeding shall be conducted on an individual basis only. Neither party may bring or participate in any class, collective, or representative action against the other, whether in arbitration, in court, or otherwise, and no arbitrator shall have the authority to combine or consolidate claims involving more than one party.

13. Entire Agreement; Severability

These Terms, together with the Privacy Policy and any separate written agreement signed by both parties, constitute the entire agreement between the Client and RyuCalls regarding the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Contact

Questions about these Terms can be sent to team@ryucalls.com. RyuCalls is operated by Sami Ouarezki — CP 547, MONTREAL PO B, QC J3B 3K3.