When your day is done, you forward your business number to RyuCalls. Your customers call the same number they always have. A real person picks up. They never know it is not your office.
Our agents answer with your company name. They find out what the problem is and how bad it is. A burst pipe at midnight gets handled differently than a slow drain that can wait until Thursday. For real emergencies, they confirm your after-hours rate before booking anything. Then they call you with a job that is already confirmed. For everything else, they book the next available morning slot and let you sleep.
After every call, you get a text. Caller name, number, what they said, what was booked. No voicemails to dig through. Just a clean summary.
Some calls are actually dangerous. Flooding near electrical panels. No heat in February. Gas concerns. Our agents know how to handle these. They do not guess. For anything involving safety, they tell the caller to contact 911 first. The job conversation comes after.
You do not answer. You do not train anyone. You do not write a script. You tell us your rate and your preferences once. We run from there.
No. Our agents answer in your company's name with a professional, welcoming tone. To your customer, it simply sounds like your own front desk picking up the phone.
We calm them down, explain the situation, and lock in the earliest available slot for the next morning, so the job is booked and you still get a full night's sleep.
No. Our agents are trained in your trade's terminology to triage and qualify, not to diagnose. We gather the details and pass them to you. The technical call is always yours to make.
We set up your after-hours preferences and start answering for you with no commitment, and your existing phone lines stay untouched. At the end of seven days you decide whether to continue.
Always. We quote the after-hours rate you set and confirm the customer's yes before we ever call you. You're only woken up once the job is already worth it.
After every call you get a clear summary sent straight to your phone: customer name, the issue, and the requested date and time, ready the moment you wake up.
Yes. You tell us exactly when to answer, whether that's nights, weekends, holidays, or around the clock, and we follow your schedule.
Yes. While we specialize in plumbing, our agents handle HVAC, electrical, and other home-service trades with the same trained, trade-aware approach.
Most businesses are live within a day. We set up your preferences, scripts, and after-hours rates, and we can start answering as soon as tonight if you'd like.
Very. We work alongside your existing phone setup, so your lines stay untouched. A simple call-forwarding step is all it takes to send after-hours calls our way.
No card. No commitment. Forward your line and we start answering.
You will hear from an advisor within 24 hours to set up your after-hours preferences. We can start answering as soon as tonight.
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